After-sales service policy
(Applicable to mainland China.)
Thank you very much for trusting and purchasing the "Myriwell" 3D printer and 3D printing pen provided by liwell group!Your support is the driving force for our enterprise to grow and grow!At the same time, if our products have caused you inconvenience, we apologize to you first!In the following after-sales service, we will try our best to reduce the inconvenience and influence to you!
In the process of product use, you may need to 3d model material, you are always welcome to our official website ( http://www.myriwell.com ) and micro letter platform ( http://www.xiguashu.net ) of mass in the model library choose your favorite material, at the same time also welcome you in weibo ( https://weibo.com/p/1005053957999496/home ) to infuse water, post and share notes, upload and download data!
Next, to protect your consumption interests, and better use the company's products.Please read the following instructions carefully.
(1) The quality assurance period of the whole machine is one year, the quality assurance period of motor and heating nozzle is three months, and the maintenance period is lifelong. (the motor is a high-speed brush DC decelerating motor)
(2) If the user finds damage or missing when receiving the product, he or she can contact the seller to solve the problem within 3 working days.
(3) Since the heating nozzle is a consumable product and its service life depends on the quality of the product and the operating time of the user, the company provides a three-month warranty period. However, neither nozzle blockage nor nozzle breakage are covered by the warranty.
(4) Any man-made damage is not covered by free warranty.
Ensure that all items listed in the packaging and packing list are complete (if any gifts are returned with the gift), and the sales status will be maintained without affecting the second sales.(definition of secondary sales: including, but not limited to, product unpacking, electrification, or having been tried.)If any of the above conditions are not available, there will be no reason to return the service for 7 days.
After unpacking, make sure to check the packing list and check the flexibility of machine parts. If the quality problem is found, please provide the pictures or video information within 7 days to the after-sales department of the company or the local dealer, so that we can confirm. For non-artificial reason product quality problem, need to return, please ensure that the product packaging and packing list for the items listed in full (return if there is any gift please refund even gift together).
When you receive the product, please carefully check the integrity of the product, if discover there is damage to the outer packing, please do not sign for the goods, and timely contact with us, so that we can negotiate with the logistics company. If the product is found to be damaged after the receipt of the goods, according to article 3, "no free warranty shall be provided".
All the freight shall be borne by us, would you please pay first for postage to send back the company, after being confirmed, the company in the shortest possible time to refund your payment of freight, such as the cost of freight paid by you.
The company does not accept any freight at destination payment ,please choose the formal and economic logistics company, the company only undertakes not more than the initial delivery of the company freight amount.
The products are required to be complete with the complete package and the items listed in the packing list. If there is a defect, there is no refund or exchange service.
The product has obvious besmirch, artificial destruction to disassemble;
Non-product quality problems;
Unauthorized use of the original material of "myriwell/迈睿";
The product that has issued the invoice, does not accept the return, only has the replacement service.
Products because of improper use, misuse, abuse, such as overload, natural wear and tear, improper maintenance and keeping, accident, fire, explosion, water spray, etc.) or natural disaster (such as lightning, earthquake, typhoon, etc.) caused by the fault or damage. Failure caused by improper use can not work properly.The fault caused by random gift configuration software system was destroyed due to misoperation.And other obvious faults caused by improper use, such as fluid injection, external force extrusion, crash, etc.
The symbol and part number of the product have been deleted or removed;
The product or component exceeds the warranty period;
Products due to improper installation, use, or used in abnormal working conditions (such as temperature too high or too low, too wet or dry, high altitude, voltage or current is not stable, low zero voltage is too large, etc.) caused by the fault and damage;
Products without warranty card and purchase certificate (e.g. invoice, receipt), or altered;
Failure or damage caused by other non-product quality problems (such as damage caused by poor transport).
In this case, you should seek solutions from the responsible party. We do not accept any responsibility for this.Because not within the scope of the warranty period or the warranty parts, accessories or software products cannot be used properly, the fault is not warranty scope, such issues shall be stipulated in the relevant warranty by updating the repair of these components, accessories and software solutions.The normal decolorization, wear and consumption of the product is not the fault in the warranty scope.